Video Engineering Tech Support

Job Locations UK-London
Posted Date 4 weeks ago(3/6/2023 12:07 PM)
Job ID


Location: London 

 Hybrid work: Employees work in a hybrid model balancing collaboration in our office and remote work. 


Find a job that lets your imagination run wild! 

WildBrain is made up of a team of innovators and creators who bring industry-leading kids’ content and brands to families globally. We inspire imagination, put creativity first, and believe in the power of storytelling. We are constantly connecting the powers of our global team, making WildBrain a collaborative, openminded and passionate environment to work in.  

To work at WildBrain means you get to create stories that lets imaginations run wild. Join our team today to become part of the story!  


About the Role 

Reporting to the Manager of AV Engineering, the AV Technical Support Specialist is responsible for the installation, configuration and maintenance of all systems relating to media operations in London and Toronto. As well as technical competency, this role requires a combination of effective communication and relationship building skills to work with multiple teams simultaneously, across the company.



  • Provide timely AV technical support to Media Operations and Editorial teams in the UK, both on site and remotely
  • Run daily checks on general health and troubleshoot all media systems including but not limited to MAM, PAM, transcode systems as well as desktop hardware and software
  • Alert Manager of AV Engineering if Tier 3 support is required
  • Perform user administration for file transfer systems such as Signiant and Aspera
  • Advise if escalation to vendor is required, raise tickets, and maintain contact with vendor until a resolution is reached
  • Implement maintenance plans for all UK AV hardware and software
  • Monitor all UK AV equipment and track inventory
  • Provide support for companywide AV support projects/implementations as needed



  • Experience in a broadcast/video engineering related role
  • Bachelor’s degree in Engineering/Technology preferred (specializing in Video Communications, Telecommunications and/or Electronics)
  • Strong knowledge of post-production workflows/systems (specifically Adobe Creative Suite)
  • Proficient in Windows, MAC, and LINUX/UNIX operating systems
  • Knowledge of video distribution and production standards
  • Knowledge of professional organizations such as ITU, ATSC, IEEE and SMPTE
  • Experience working with video servers, switches, and networking
  • Strong analysis and troubleshooting skills
  • Excellent organizational and planning skills
  • Excellent oral and written communication and presentation skills
  • Experience in IT/AV system administration
  • Willingness to work flexible hours when required


What We Offer 

Working at WildBrain is more than a job — it’s the opportunity to join forces with extraordinary, insightful and imaginative people who will recognize your talents and encourage your professional growth and development in a work environment that promotes creativity and individuality. We offer competitive family-focused benefits, we invest in our people and their future with generous RRSP matching, plus bonus time-off, because you deserve it! 


Our Commitment 

Diversity and Inclusion are in our DNA. As a global leader in kids and family entertainment, we strive to reflect and honour the diversity of our audiences around the world. We believe that creating diverse and inclusive content & brands begins with fostering a culture of belonging at WildBrain. To us, a culture of belonging is one where we celebrate and welcome the diversity of all employees, stakeholders, and external partners and strive to create an environment where every individual feels valued, respected, and brings their authentic self to work.  


We demonstrate our commitment to this by striving to provide a supportive work environment and a corporate culture that welcomes and encourages equal opportunities for all employees. We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve listed here, we encourage you to please still consider applying. We strongly believe that diverse experience, transferable skills, and passion are key! WildBrain accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required. 


About WildBrain: 

At WildBrain we make great content for kids and families. With approximately 13,000 half-hours of filmed entertainment in our library – one of the world’s most extensive – we are home to such brands as Peanuts, Teletubbies, Strawberry Shortcake, Caillou, Inspector Gadget, Johnny Test and Degrassi. Our shows are seen in more than 150 countries on over 500 telecasters and streaming platforms. WildBrain’s portfolio spans all areas of the entertainment industry: WildBrain Studios, where we develop and produce hit animated and live actions series; WildBrain Television, which is composed of prominent kids’ television channels in Canada (Family Channel, Family CHRGD, Family Jr. and Télémagino); home to Peanuts Worldwide; brand management to some of the world’s most-loved kids brands; celebrated global licensing and distribution teams with WildBrain CPLG, and a leading children’s YouTube network in WildBrain Spark, one of the largest networks of kids’ channels on YouTube, with over 168 million subscribers. 


WildBrain is headquartered in Canada with offices worldwide and trades on the Toronto Stock Exchange (TSX: WILD). Visit wildbrain.com to learn more! 


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