ServiceNow Manager

Job Locations CA-ON-Toronto
Posted Date 1 month ago(12/14/2022 12:51 PM)
Job ID


Hybrid work: Employees work in a hybrid model balancing collaboration in our office and remote work. 


Find a job that lets your imagination run wild! 

WildBrain is made up of a team of innovators and creators who bring industry-leading kids’ content and brands to families globally. We inspire imagination, put creativity first, and believe in the power of storytelling. We are constantly connecting the powers of our global team, making WildBrain a collaborative, openminded and passionate environment to work in.  

To work at WildBrain means you get to create stories that lets imaginations run wild. Join our team today to become part of the story!  


About the Role 

Reporting to the Director of the Application Solutions team, the ServiceNow Manager will manage WildBrain’s ITSM/ESM platform (ServiceNow). They will research, develop, test, deliver, and support platform-specific solutions based on company and stakeholder visions and objectives.  




  • In collaboration with multiple business users, Manager-Technology Support and Director-Applications Solutions define overall ServiceNow strategy
  • Lead discovery, requirements gathering, workflow design, build/configuration and implementation activities on ServiceNow platform
  • Design, develop, test and execute updates and new modules or expand existing functionality to ITSM/ESM workflows within ServiceNow
  • Create and maintain training and workflow documentation where required 
  • Support WildBrain IT policies with creation of workflows and reporting
  • Responsible for agent, approver and other module license renewals
  • Maintain the ServiceNow IT Service Management (ITSM) and Enterprise Service Management (ESM) systems in production and testing environments including evaluation/testing of patches and upgrades 
  • Work with Global IT network team to maintain health of CMDB (Configuration Management Database) 
  • Engage and manage resources (internal and external) to support capacity planning and product enhancements 


  • Hands-on design, development and deployment experience with the ServiceNow platform (ServiceNow certification a strong asset)
  • Experience with IT product ownership/management and workflow definition/mapping
  • Familiarity and experience with ITSM concepts/frameworks (ITIL certification an asset)
  • Strong understanding of inter-relationship of network systems and related network/connectivity hardware and software components
  • Experience with Software Development Lifecycle
  • Strong conceptual, analytical and problem-solving skills 
  • Proven track record of building relationships with stakeholders, vendors and peers 
  • Superior oral and written communication skills 
  • Highly organized and motivated with strong attention to detail and time management skills 
  • Good team player able to handle competing priorities with multiple client-groups


What We Offer 

Working at WildBrain is more than a job — it’s the opportunity to join forces with extraordinary, insightful and imaginative people who will recognize your talents and encourage your professional growth and development in a work environment that promotes creativity and individuality. We offer competitive family-focused benefits, we invest in our people and their future with generous RRSP matching, plus bonus time-off, because you deserve it! 


Our Commitment 

Diversity and Inclusion are in our DNA. As a global leader in kids and family entertainment, we strive to reflect and honour the diversity of our audiences around the world. We believe that creating diverse and inclusive content & brands begins with fostering a culture of belonging at WildBrain. To us, a culture of belonging is one where we celebrate and welcome the diversity of all employees, stakeholders, and external partners and strive to create an environment where every individual feels valued, respected, and brings their authentic self to work.  


We demonstrate our commitment to this by striving to provide a supportive work environment and a corporate culture that welcomes and encourages equal opportunities for all employees. We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve listed here, we encourage you to please still consider applying. We strongly believe that diverse experience, transferable skills, and passion are key! WildBrain accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required. 


About WildBrain: 

At WildBrain we make great content for kids and families. With approximately 13,000 half-hours of filmed entertainment in our library – one of the world’s most extensive – we are home to such brands as Peanuts, Teletubbies, Strawberry Shortcake, Caillou, Inspector Gadget, Johnny Test and Degrassi. Our shows are seen in more than 150 countries on over 500 telecasters and streaming platforms. WildBrain’s portfolio spans all areas of the entertainment industry: WildBrain Studios, where we develop and produce hit animated and live actions series; WildBrain Television, which is composed of prominent kids’ television channels in Canada (Family Channel, Family CHRGD, Family Jr. and Télémagino); home to Peanuts Worldwide; brand management to some of the world’s most-loved kids brands; celebrated global licensing and distribution teams with WildBrain CPLG, and a leading children’s YouTube network in WildBrain Spark, one of the largest networks of kids’ channels on YouTube, with over 168 million subscribers. 


WildBrain is headquartered in Canada with offices worldwide and trades on the Toronto Stock Exchange (TSX: WILD). Visit wildbrain.com to learn more! 


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