Desktop Support

Job Locations CA-BC-Vancouver
Posted Date 1 week ago(5/18/2022 1:00 PM)
Job ID


WildBrain is looking for an experienced Desktop Support team member to join our IT department! This is a 12-month contract role with the opportunity to extend. 


Candidates must be based in British Columbia, Canada.


In this role, you will be working with our awesome IT department to provide day-to-day end-user support for our Production and Corporate employees. You will be responsible for setup, maintenance and troubleshooting of workstations, laptops and printers. As this is a production environment you must be capable of quickly changing focus while keeping track of everything on the go.




This role is a part of WildBrain Studios and is also posted on our brand-new career site for our North America Animation Studio jobs!  Check out this role and more and apply at our new site here!


We encourage you to complete an application on our new careers site so that your profile can be reviewed by our Talent team for any current and future opportunities at our studio! If you don’t have time to complete a full application you can simply apply with one click.


Don’t see quite the right role for you? Send us a speculative application and share your skills. We look forward to connecting with you!




Find a job that let’s your imagination run wild!

WildBrain Studios produces fan-favorite animation and award-winning content that kids and families love in every corner of the globe. We love what we do and it shows in the quality content we produce! Our custom-built Vancouver studio in beautiful British Columbia is a wonderful backdrop for our artists, but it doesn’t end there, we have employees working remotely across BC, Canada, and the world!  Our artist-centric culture means we invest in our people, we provide training and growth opportunities, a healthy work-life balance, and fun activities throughout the year to meet, mingle and get creative with your team. If you like what you are reading so far, well buckle up, we’re just getting started.



What You'll Do:

  • Installing, maintaining, and upgrading PC workstations, peripherals and application software
  • Providing End-User support for Corporate and Production employees
  • Maintaining accurate record of hardware inventory


What You’ll Bring:

  • You have 5-7 years years' experience in an enterprise environment 
  • Knowledge of PC hardware, as well as various Windows and Mac operating systems and applications
  • Strong working knowledge of the Windows Desktop Operating systems as well as the O365 Suite
  • Familiarity with Azure Active Directory and Server 2016/2019 platforms
  • You make a conscious effort to keep up-to-date on new and emerging technologies     
  • You have the ability to excel in a fast paced environment, adapting to multiple demands and shifting priorities
  • You are a team player with strong communication and interpersonal skills
  • You love to learn, try new things and think outside the box 

Nice to Have:

  • An understanding of LAN technologies and the ability to provide assistance in the administration of local area network operations
  • Knowledge of Adobe Creative Cloud and Autodesk Maya Software is a definite asset


Why WildBrain?

We make sure to take care of all our hard-working Wild Brains by offering a comprehensive benefits package and a workplace culture that values our employees’ wellbeing.  Our staff enjoy RRSP matching, multi-tiered benefits so you can pick the coverage that’s best for you, free mental health resources, and additional perks like half-days in the summer, extra holidays in the winter and regular events to connect our teams virtually, and in-person.


In short – life is good on the Wild side!


Visit wildbrain.com/studios to learn more!


COVID-19 Update:

We are currently working virtually because of the COVID-19 pandemic. During this time our hiring teams are ready to support interviews via video conferencing, and we are enabling artists to work from home until the studio can reopen. We’d love to hear from you! #stayhomestaysafe!



" WildBrain Studio provides an atmosphere free from barriers to promote inclusion, equity and diversity. We demonstrate our commitment to this by providing a supportive work environment and a culture that welcomes and encourages equal opportunities for all employees. WildBrain Studio also accommodates people with disabilities throughout the selection process. Should you require accommodation, please let us know your requirements when contacted.”




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