Desktop Support (18 Months Contract)

Job Locations US-CA-Sherman Oaks
Posted Date 2 months ago(1/30/2020 7:01 PM)
Job ID
2020-2677

Overview

WildBrain Studios is looking for an experienced Desktop Support team member to join our IT department!  You may have known us as DHX Media – we’ve recently changed our name to reflect our renewed commitment to pushing the creative and focusing on the artist experience. At WildBrain we create epic entertainment experiences for kids and family through industry leading animation. Join us and see what other great things are happening at WildBrain!

 

The role:

 

As a member of our Desktop Support team, you will be working with our awesome IT department to provide day-to-day end-user support for our production employees. You will be responsible for setup, maintenance and troubleshooting of workstations, laptops and printers. As this is a production environment you must be capable of quickly changing focus while keeping track of everything on the go. 

Responsibilities

You will get to work on…

  • Installing, maintaining, and upgrading PC workstations, peripherals and application software
  • Providing End-User support for Corporate and Production employees
  • Maintaining accurate record of hardware inventory
  • Configurating and troubleshooting Avid Media Composer and tools
  • Other duties as assigned by the IT Manager

Qualifications

You will be a great fit on our team if…

  • You make a conscious effort to keep up-to-date on new and emerging technologies                                                                
  • You have the ability to excel in a fast paced environment, adapting to multiple demands and shifting priorities
  • You are a team player with strong communication and interpersonal skills
  • You love to learn, try new things and think outside the box

Specific skills we’d love to see…

  • Knowledge of PC hardware, as well as various Windows and Mac operating systems and applications
  • Strong knowledge of Windows Desktop Operating systems as well as the Office Suite
  • Experience supporting Avid Media Composer is a must
  • Familiarity with Microsoft Active Directory and Server 2012/2016 platforms
  • An understanding of LAN technologies and the ability to provide assistance in the administration of local area network operations
  • Knowledge of Adobe Creative Cloud and Autodesk Maya Software is a definite asset

Why work at WildBrain Studios?

 

At WildBrain Studios, we have awesome benefits/perks and facilities to keep you engaged, committed, and creative. We pride ourselves on our work/life balance, offer events and opportunities for socializing, exercising, and spaces to relax and recharge. Our Vancouver studio is a 75,000-square-foot space where imagination can run wild. Did we mention our studio is also dog-friendly?

 

For us, quality, creativity and fun go hand in hand! Our teams dig into a diverse range of projects – from preschool and comedy to action-adventure, and work with international partners such as Apple, Netflix, LEGO, DreamWorks, BBC, Cartoon Network, Nickelodeon and more. We produce high quality Flash, Harmony, and Maya animated series, including Snoopy in Space, Carmen Sandiego, Go, dog. Go!, LEGO Ninjago, Cloudy with a Chance of Meatballs, Blaze and the Monster Machines, The Mr. Peabody & Sherman Show, Fireman Sam, The Deep and more.

 

WildBrain is dedicated to creating entertainment content that inspires, entertains and connects kids and families around the world. With some of Canada’s top creative talents, our studio is bursting with energy. If you’re looking for a fun and challenging job and to work alongside some of the industry’s best, a career at WildBrain is right for you!

 

THANK YOU to all those who express interest in being a part of the WildBrain Studios team. Unfortunately, due to the volume of applications we receive, we may be unable to reply to all applicants. If we feel that you may be a good match for one of our current openings you will be contacted. WildBrain will accommodate people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.

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