About the Role
As a vital member of our technology support team, you will work in partnership with Toronto IT Department to support the local WildBrain team by performing a variety of technical support, customer service and record keeping tasks. As the Technology Support Specialist, you will be responsible for managing IT incidents reported by internal clients, providing initial support (including investigation and diagnosis of the issue), recording the incident, restoration of service where possible and the assignment of incidents to Level 3 support teams as required. Your dedication, and passion will be key to fostering our culture of team work and exceptional service.
Who We Are
Home to such brands as Peanuts, Teletubbies, Strawberry Shortcake, Inspector Gadget, Degrassi and more, WildBrain’s mission is to entertain and engage families worldwide. As a leading kids’ content and brands company recognized globally, WildBrain owns the world’s largest independent library of children’s content with more than 13,000 half-hours. WildBrain licenses its content to broadcast and streaming platforms internationally, and its global team of licensing professionals bring fan-favourite series to life through toys, consumer products and live events – building brands that captivate fans of all ages. Headquartered in Canada, WildBrain has offices worldwide. Visit us at www.wildbrain.com.
What You’ll Do:
What You Bring:
WildBrain is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. We will accommodate people with disabilities throughout the recruitment and selection process and encourage applicants to make their needs known in advance if accommodation is required.